Terms and refunds

1. What you are buying

Registration for an event organised by EnroqGames. In the quiz league, bookings are per team and per night: the price shown is per team per night, and each night is paid separately. In chess tournaments, the price is per person. Drinks and food at the bar are not included unless the event page says otherwise.

2. How to register

Choose the event and the date or dates, fill in your details, accept these terms and the privacy policy, and pay by card through Stripe. We hold your spot for 15 minutes while you pay. Your registration is confirmed once we receive the payment; we confirm it by email.

3. Capacity

Spots (tables, in the quiz) are limited. Only confirmed and paid registrations take part. If there is room on the day, the organisers may accept registrations on the spot, paid at the bar.

4. If you can't come

• Up to 48 hours before the start: we refund the full amount. Write to hola@enroqgames.com or reply to the confirmation email.
• Less than 48 hours before: no refund, but you can transfer your spot to another person or team by letting us know before the event.

As this is a leisure service for a specific date, the 14-day right of withdrawal does not apply (Article 103.l of the Spanish consumer protection law); this more favourable policy applies instead.

5. If we cancel or change the event

If an event is cancelled or moved, you can choose between a full refund or moving your registration to another date.

6. During the event

Each event's rules apply (format, rules and prizes). We expect respectful behaviour towards other participants and the bar staff; the organisers may exclude anyone who disrupts the event, without a refund.

7. Personal data

We process your data in accordance with the privacy policy.

8. Contact and complaints

For any question or complaint, write to hola@enroqgames.com. These terms are governed by Spanish law; if you are a consumer, the courts of your place of residence will have jurisdiction.